Frequently Asked Questions

Firegate® is a network security appliance designed to help protect your home, home office or small business network from unsafe websites, suspicious connections, malware behaviour and unwanted tracking.

Firegate® is built for families, remote workers, smart homes and small businesses that want stronger network-level protection without complicated setup or monthly subscriptions.

No. Firegate® is sold as a one-time purchase. Security updates and supported Firegate VPN access are included with eligible devices.

Your router mainly connects your devices to the internet. Firegate® adds a dedicated security layer that filters and inspects network activity before threats reach your devices.

Firegate® is designed for fast home and small business networks. In normal use, most customers should not notice a meaningful slowdown.

In a typical setup, Firegate® is connected between your modem and router. Once powered on, it begins protecting the network automatically.

Yes. Firegate® is designed to work with your existing router and Wi-Fi setup. Your devices stay connected as normal, but with an added security layer in front of them.

Yes. Devices using your protected network can benefit from Firegate®, including phones, laptops, tablets, smart TVs, cameras, consoles and other connected devices.

Firegate® helps block unsafe domains, suspicious network behaviour, phishing attempts, malware-related connections and other unwanted traffic using local filtering and network security rules.

Firegate® is designed with privacy in mind. Protection is processed locally on the device, not by sending your network activity to a third-party inspection cloud.

Firegate VPN is an included privacy feature for supported Firegate® customers. It can help secure your connection when you need encrypted access through Firegate-managed VPN servers.

Firegate® is built around privacy and security. Including VPN access helps customers protect their connection without needing to pay separately for another basic privacy tool.

Firegate® receives supported software, ruleset and security updates automatically, helping your device stay current without manual configuration.

Supported devices may provide local summaries or status information showing blocked activity and network security events. No cloud account is required for basic protection.

In most cases, you can simply reconnect Firegate® at the new location. It is designed to work with typical broadband and small office network setups.

Yes. Firegate® is suitable for small businesses, home offices and professional environments that need stronger network protection without enterprise-level complexity.

Yes. You can use one Firegate® device per site or network, making it suitable for multi-site homes, offices, clinics, workshops or small business branches.

Firegate® customers receive support for activation, setup and device-related questions. Business customers can also request additional support options.