FIREGATE® Support
Welcome to the FIREGATE® Support Centre. Find help for device setup, Firegate VPN, product registration, warranty, troubleshooting and support.
Product Setup & Operation
Learn how to install and use your Firegate® Security Box with simple step-by-step guides for home, office and small business setups.
View Setup Guides →Firegate VPN
Set up Firegate VPN, scan your QR code and connect securely from your supported device using our easy instructions.
VPN Instructions →Product Registration
Register your Firegate® Security Box to activate your warranty and keep your device connected to supported security updates.
Register Device →Warranty & Returns
Firegate® devices include a limited hardware warranty. Read our warranty, repair and returns information before contacting support.
Warranty Policy →Troubleshooting
Find help for common setup issues, connection problems, LED status meanings and basic network checks.
Read Troubleshooting →Contact Support
Can’t find what you need? Contact the Firegate® support team and we’ll help with your device or account question.
Email Support →Need Assistance?
Email us at
support@getfiregate.com
Direct Support: +44 (0)755 5513312
Mon–Fri, 9 AM – 5 PM
