Privacy Policy

2. Our Privacy Principles

We operate under strict privacy principles:

✔ No remote access to your device

We cannot access your Firegate™ Network Security Box.
We cannot see your logs, alert data, network activity, or browsing history.

✔ No data collection from your device

Your device does not send logs, telemetry, or network information to our servers.

✔ No traffic logs, no DNS logs

We do not collect:

• Browsing history
• DNS queries
• Traffic contents
• Connection metadata
• Suricata alerts
• Blocked domains
• Firewall events

✔ No payment data stored

We never store card numbers or payment details.

✔ No marketing or newsletters

You will never receive advertising or marketing emails.

✔ Minimal personal data only

We only store your:

• Name
• Email address
• Device serial number

✔ 90-day deletion policy

All other personal information is automatically deleted after 90 days, unless required by law.

✔ No third-party sharing

We do not sell, rent, or share your data.

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3. What This Policy Covers

This Privacy Policy applies to:

• Firegate™ Security Box hardware
• Firegate™ firmware update services
• Device registration
• Order processing
• Customer support
• Our websites and online services
• Any interaction with our business

It does not apply to:

• Third-party websites
• Internet content you visit
• Logs generated on your Firegate™ device (these stay fully local)

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4. Information We Collect

We collect only what we need to deliver your product and support your device.

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4.1 Personal Data You Provide

Orders & Purchases

If you buy through our website, Amazon, or eBay:

• Name
• Email address
• Shipping address
• Order details

We do NOT store:

• Payment card numbers
• Bank information
• Billing card data

All payment processing is handled by:
Stripe, PayPal, Amazon, or eBay.

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Device Registration

When registering a Firegate™ device:

• Name
• Email
• Device serial number

This is used for warranty, support, and ownership verification.

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Customer Support

If you contact us:

• Name
• Email
• Support messages
• Attachments you provide manually

We never request logs unless you choose to export them locally and send them.

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4.2 Data Automatically Collected by Websites

Our websites collect minimal hosting logs for security only:

• IP address
• Browser type
• Date/time of request
• Pages visited
• Firewall/security events

These logs:

• are used to protect the website from attacks
• are not used for tracking or analytics
• are automatically deleted (typically within 7–14 days)

These logs contain zero information from your Firegate™ device.

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5. Data We NEVER Collect

We never collect or receive from your device:

• Network traffic
• DNS queries
• Blocked domains
• Suricata alerts
• IDS/IPS logs
• Packet captures
• Device IPs
• MAC addresses
• Connected devices
• Endpoint information
• System telemetry
• Security events
• Browsing data
• User behaviour
• Application usage

All logs remain on your Firegate™ Network Security Box — fully offline and encrypted.

We have no technical capability to access these logs.

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6. How We Use Your Information

We use your limited personal data only for:

• Delivering your order
• Registering your device
• Providing customer support
• Confirming warranty status
• Sending critical security notifications (rare and non-marketing)
• Fulfilling legal obligations (VAT, invoices)
• Preventing fraud or abuse of services

We never use your data for:

• Profiling
• Targeted advertising
• Behaviour analysis
• Selling to third parties

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7. Data Retention Policy

We retain data only as long as needed.

Data Type	Retention Period
Order information	90 days (then anonymised as required by law)
Shipping details	90 days
Support messages	90 days
Device registration (name, email, serial)	Retained for warranty & security notifications
Payment data	Not stored
Website logs	Auto-deleted within 7–14 days
VPN logs (if applicable)	None collected

After retention periods expire, data is permanently deleted or anonymised.

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8. Sharing of Personal Data

We do not sell, trade, rent, or share your personal information.

We only share data when necessary:

8.1 Payment Processors

To complete your order:

• Stripe
• PayPal
• Amazon
• eBay
  They receive payment details.
  We do not.

8.2 Delivery Providers

To deliver products:

• Royal Mail
• DPD
• DHL
• UPS
  They receive only your name and address.

8.3 Legal Requirements

We may comply with lawful data requests.
However, we cannot provide:

• logs
• browsing history
• DNS data
• network events

because we do not collect or store them.

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9. Security of Your Personal Data

We implement strong security safeguards:

Websites & Servers

• Full HTTPS encryption
• Firewalls & intrusion protection
• Limited administrative access
• Encrypted server storage

Firegate™ Devices

• No cloud connection
• No remote access
• All logs stored locally
• User-controlled data only

Support Communication

• Encrypted email servers
• Access restricted to authorised staff

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10. Your Rights Under GDPR / UK GDPR

You have the right to:

• Request access to your data
• Request correction
• Request deletion (“Right to be Forgotten”)
• Request restriction of processing
• Object to processing
• Request a portable copy of your data
• Withdraw consent at any time
• File a complaint with your data protection authority

To exercise these rights, contact:

📧 support@getfiregate.com

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11. No Automated Decision-Making

We do not use:

• AI profiling
• Automated customer scoring
• Automated decisions affecting rights

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12. Children’s Privacy

Our products are not intended for individuals under 16.
We do not knowingly collect data from children.

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13. International Data Transfers

If data is transferred outside the UK/EU, we ensure:

• GDPR Standard Contractual Clauses
• Secure, encrypted hosting environments
• Equivalent protections

Our primary servers are located within the EU.

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14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Legal changes
• New products
• Security improvements

The latest version will always be posted on our websites.

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15. Contact Us

For questions or GDPR requests:

📧 support@getfiregate.com
🌍 getfiregate.com • firegate.net